Zscaler will take reasonable steps to (a) identify the cause of the Security Incident and (b) take any actions necessary and reasonable to remediate the cause of such Security Incident to the extent such remediation is within Zscalers reasonable control. Finally, we've evolved from advisory services to full deployment services. A list of all the API interactions will show, the Result column shows whether the call was successful or failed. This data is only used internally; we do not share it with any parties outside of Sevco. Overall, the end user must suffer until the service desk and network operations teams can identify and resolve the root cause. Thursday- Friday. Zscaler processes personal data around the globe through its network of 150+ data centers to provide its services. The SaaS will be available 99.9% of the total hours during every month Customer uses the SaaS (the ZscalerAppTotal Service Availability Agreement). Enforcing App Policies will introduce you to private application access, application discovery, and how the application discovery feature provides visibility for discovered applications. Standard Support is included in the Fees for the Products; Premium Support, Premium Plus Support packages may be purchased by Customer for an additional Fee. Service Level Agreements for Posture Control, Posture Control Service Availability Agreement. Register for this workshop to join our experts in a self-paced video series that looks in detail at todays cloud native threat landscape and best practices to address your security challenges with Posture Control. SUPPORT MODEL 5 -Proxy Devices - Zscaler private and public Zen's 70% of issues resolved are non-Zscaler issues 6 -Internet - Internet and inherent Peering Requires tight customer and Zscaler collaboration Zscaler assumes all issues are Zscaler's until known 7 -Cloud Applications - O365, Box, etc 8 -End Devices - Computer, Mobile devices, Zapp 1 It's useful for a wide range of . Zero Trust Architecture Deep Dive Introduction. In this webinar, the Zscaler Customer Success Enablement Engineering team will introduce you to the Zscaler Client Connector (ZCC). Experience the transformative power of zero trust. ZDX AI-powered root cause analysis has three modes: 1. Zscaler and other trademarks listed at zscaler.com/legal/trademarks are either (i) registered trademarks or service marks or (ii) trademarks or service marks of Zscaler, Inc. in the United States and/or other countries. To find the root cause of the issue, service desk teams would have to analyze the entire path from the end user to the application, and all the hops in between. Watch this video to learn about the various types of reports available in the dashboards of the Admin Portal. Zscaler regularly tests, assesses, and evaluates the effectiveness of its security measures. For Zscaler Client Connector, customers can globally enable or disable the packet capture through policies with Zscaler and delete packet capture logs from the applicable laptop, desktop, or personal mobile device. Zscaler Ascent is our learning engagement platform. Please note, you will not receive an email receipt for training credit purchases. With prior written notice, and subject to certain Zscaler requirements and controls being put in place, we permit our customers and partners to perform annual audits and automated inspections of our cloud. How long will Zscaler retain my data? Standard Support provides Zscaler helpdesk access only during 8x5 business hours, based on your geography. Customer Logs have various fields that may contain personal data, like Device Owner, User, Hostname, etc. This site uses JavaScript to provide a number of functions, to use this site please enable JavaScript in your browser. Accessing Completed Learning and Sharing Certificates. Zscaler Premium Support Plus Services This is a common practice among most cloud vendors. This will redirect you to our new Support Portal. Personal data is solely processed on behalf of our customers and according to their instructions. For product documentation and usage guidelines, please visithere. 2023 Zscaler, Inc. All rights reserved. Zscaler is committed to maintaining compliance and carefully monitors the development of privacy legislation and regulations in various countries. What is Cloud Access Security Broker (CASB)? It is recommended that a single Azure AD user is assigned to Zscaler to test the automatic user provisioning configuration. 2.2The SaaS will scan as much of the traffic downloaded as technically possible; however, it may not be possible to scan items that (i) are encrypted, encapsulated, tunneled, compressed, modified from their original form for distribution, (ii) have product license protection, or (iii) are protected by the sender in ways that Zscaler cannot inspect (e.g., password protected). When an end user is experiencing trouble, it can come in many different forms. Winter Recess, schools closed. Cloud Native Application Protection Platform (CNAPP). Platform Services will allow you to explore fundamental capabilities that Zscaler offers including Private Service Edges, Device Posture, TLS Inspection, Policy Framework, and Analytics & Reporting. For purposes of example only, for a 12-month contract term with a total annual Fee of $500,000, and a Service Credit that was determined to be 3 days, then Zscaler would provide a credit to Customer or Partner equaling $4,109.59 (3 days / 365 days * $500,000) on Customers next invoice. Upon written request, and subject to appropriate confidentiality protections being in place, Zscaler can provide customers with a copy of its most recent ISO 27001 certificate and/or SOC 2 Type II report. Explore tools and resources to accelerate your transformation and secure your world. This path introduces learners to the Zscaler Internet Access (ZIA) solution and administrative best practices. Analyzing Internet Access Traffic Patterns will teach you about the different internet access traffic patterns. Then choose Cloud Apps. Connecting Users to the Zero Trust Exchange with Zscaler Client Connector will introduce you to Zscaler Client Connector and its role in the Zero Trust Network. Survey for the ZIA Quick Start Video Series, Watch this video for an introduction to user authentication with SAML, ZIA Traffic Forwarding with Zscaler Client Connector. Excluded Zscaler AppTotal Downtime (as defined below) is not factored into this Service Availability computation. Customers will be notified of material changes to our Privacy Policy by email and/or through a posted notice on the Zscaler Website before the changes go into effect. Failure to meet this ZIA Service Availability Agreement results in a Service Credit as follows: Percentage of Transactions and Sessions Processed During a Month. > Support > Submit a Ticket: Transform your organization with 100% cloud native services, Propel your business with zero trust solutions that secure and connect your resources. Afternoon and Evening Parent-Teacher Conferences for high schools, K-12, and 6-12 schools; students in these schools dismissed three hours early. Therefore, our products use personal information like context-based identity to ensure that our customers can guard against intruders and authenticate their authorized users access requests. 19. Getting Started with Zscaler Client Connector. 1.7Location means a subscription for a specific access point to the Internet in connection with the SaaS. For more information on international data transfers, please visit zscaler.com/privacy/international-data-transfer-policy. Click "Apply," then "Review and Pay" to complete the purchase. Watch this video for a guide to logging in for the first time, changing your password, and touring the ZPA Admin portal. P1 Response An issue that prevents operation of critical documented functions with high frequency or duration. you will not receive an email receipt for training credit purchases. Click here to learn more about our numerous privacy and security certifications. Support of Zscaler Internet Access. Zero Trust Certified Architect (ZTCA) Exam, Take this exam to become a Zscaler Zero Trust Certified Architect (ZTCA), Zscaler for Users - Essentials (EDU-200) Lab, Attend our live Zscaler For Users - Essentials (EDU-200) Lab, Discover the powerful analytics tools that are available to assess your cyber risk and identify policy changes that will improve your security posture. Does anyone here have a fix? Experience the transformative power of zero trust. How does enabling TLS/SSL inspection fall within security requirements and compliance with privacy laws? 17. Getting Started with Zscaler SIEM Integrations, Getting Started with Zscaler SIEM Integrations (NSS & LSS), Getting Started with Zscaler Internet Access. Members of the Privacy Team are experts in the organization, forming the link between the public and Zscaler in relation to the processing of personal information. Are employees and contractors trained on data security and/or privacy-related risks and procedures? How does Zscaler protect my personal data? November 17. We recommend completing the eLearning content if you did not pass your exam or are recertifying as the content may have been updated for product releases.How long do certifications last? Any other trademarks are the properties of their respective owners. ZIA Fundamentals will help you learn how to operate Zscaler Internet Access (ZIA) by learning about the features and security policies of ZIA. Whether users must enter an admin-provided password in order to log out of, disable, or uninstall the app. Additionally, you will learn troubleshooting approaches for common issues. 45 Min. If Zscaler receives a data rights request directly, we will redirect the person to our customer to validate and respond. This course details how to configure and manage a ZDX tenant and troubleshoot end-user experience issues. Does Zscaler have an executive body responsible for privacy and data security risks? Zscaler is universally recognized as the leader in zero trust. 1. We ensure that our customers provide consent for our use of data sub-processors and that those data sub-processors provide equivalent protection to the data they process on our behalf. How do I get started? How does Zscaler comply with privacy legislation around the globe? Failure to meet this ZPA Service Availability Agreement results in a Service Credit as follows: The SaaS will be available 99.999% of the total hours during every month Customer uses the SaaS (the ZDX Service Availability Agreement). The only warranties for Hewlett Packard Enterprise products and services are set forth in the express warranty statements accompanying such products and services. 11:00 AM Up: 2 hours Warn: 22 hours Down: 0 minutes Maintenance: 0 minutes Zscaler Cloud Outage and Status History We've been monitoring Zscaler Cloud outages since October 7, 2019. What is Secure Access Service Edge (SASE)? Please email training@zscaler.com if you see any discrepancies after that. Checking ZIA Network Connectivity is designed to help you check the configuration settings and status of Generic Routing Encapsulation (GRE) and Internet Protocol Security (IPSec) tunnels. For customers who order Zscaler Cloud Sandbox, Zscaler records malicious content to a storage disk. Failure to meet this DNS-Based Guest WiFi Security Latency Agreement results in a Service Credit as follows: Percentage of Qualified DNS Transactions with an Average Latency of 2 Milliseconds or Less, Service Level Agreement forZscalerAppTotal, ZscalerAppTotal Service Availability Agreement. Get a brief tour of Zscaler Academy, what's new, and where to go next! Survey for the ZPA Quick Start Video Series. Once you're on the course you wish to purchase, click "Register" and paste the code into the code section. Apply your admin skills through a self-paced, hands-on experience in your own ZIA environment. Configure the Timeframe, Chart type, and Metrics you wish to view.Additionally, you can filter the type of data shown in the chart, by clicking the filter caret to expose a dropdown menu to select from. To learn more, see the Zscaler Cookies Policy. Zscaler offers comprehensive TLS/SSL inspection capabilities to protect customer data from threats hidden in encrypted traffic. Access Control Services will teach you how to extend segmentation and policy control with capabilities such as Firewall, DNS, URL Filtering, and more. Navigate to Administration > Authentication > Audit Logs. Customers systems are deemed to be infected if a Known Virus contained in a Transaction received through the SaaS has been activated within Customers systems, either automatically or with manual intervention. Build and run secure cloud apps, enable zero trust cloud connectivity, and protect workloads from data center to cloud. We commit to and implement confidentiality measures to ensure personal data is protected. 7 -Cloud Applications - O365, Box, etc. Members of the Privacy Team are Certified Information Privacy Professionals (CIPP). Watch this video for an overview of how to create an administrator, the different role types, and checking audit logs. Zscaler's Customer Controllable Disaster Recovery - Technical Webinar. Introduction to Zscaler Private Access (ZPA) Administrator. In this webinar you will be introduced to Zscaler Private Access and your ZPA deployment. P4 Response The SaaS is unaffected; Customer requests product related technical advice or general information and feature questions related to the Products. Find programs, certifications, and events, Get research and insights at your fingertips, See solutions for your industry and country, Discover how it began and where its going, Meet our partners and explore system integrators and technology alliances, Explore best-in-class partner integrations to help you accelerate digital transformation, See news, stock information, and quarterly reports, Find everything you need to cover Zscaler, Understand our adherence to rigorous standards. Where can I find Zscalers Data Processing Agreement (DPA)? Additionally, we enter into written agreements with our sub-processors, and we remain liable for the acts and omissions of these sub-processors. Time range mode: allows service desk teams to select a time range and get the two most common problems across the specified time range. Does Zscaler have a compliance and data protection/privacy officer? Log In 2023 zscaler.com. 0 Friday, October 05, 2018 Slide 1 - ZCTA Slide notes Welcome to this training module on engaging with Zscaler Support, in which we will discuss how to raise and manage support tickets with Zscaler. Ben_Garrison (Ben Garrison) September 28, 2022, 3:47pm 3 As mentioned, I think a support ticket here is a good approach. Please note that your use of the Website, the Content, or the Products after the posting of such changes constitutes your consent to such changes. Excluded Applications are not factored into the Service Availability computation. It works with a ticket system with three basic types (defects, enhancements, and tasks) and the ability to create custom ticket types yourself. Provide users with seamless, secure, reliable access to applications and data. What personal data does Zscaler collect about me? Contact Zscaler to discover our comprehensive, unified internet security and compliance SaaS platform, delivered 100 in the cloud. If you are a customer or partner and don't have access, please email. DNS-Based Guest WiFi Security Service Availability Agreement. [quote="vgo, post:1, topic:2827, full:true"] Hello, I do have an issue running Z-app in tunnel with local proxy : Why does Zscaler collect and use my personal information? Our products enable our customers to grant their authorized users direct, secure access to the internet or specific applications from anywhere and from any device. Certifications are now valid for 3 years. Customer Exclusive: Digital Experience Monitoring Workshop (AMS only). Certifications are now valid for 3 years. How do I exercise my right to access, correct, and delete my personal data? First, find your Company ID, which is how Zscaler uniquely identifies a given customer. Monday- Monday. Like every cloud vendor, Zscaler engages sub-processors to provide its services. Our compliance team works to ensure all Zscaler products are aligned with and certified against internationally recognized government and commercial standardsframeworks to build customers confidence by providing pertinent solutions. Zscaler will process Customers Transactions and Data Packets with an average latency over a calendar month of 100 milliseconds or less for the 95th percentile of traffic (the ZIA Latency Agreement). Excluded ZWS Transactions and Sessions (as defined below) are not factored into this Service Availability computation. In the Insights screen you have the ability to visualize and filter data in various ways. Go deep into the most common security capabilities of the Zero Trust Exchange. For Zscaler Internet Access (ZIA), user-level cookies are used for Remote Browser Isolation. Workload Communications Self-Guided Workshop & Lab. Zscaler Premium Support Plus expedites response time and provides direct and immediate access to senior technicians for support issues, allowing you to derive maximum value from your Zscaler investment while minimizing operational costs and recurring problems.
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