Ordered fitness equipment from the range came from this company. Founded Date 2010. This parasol is far too big for the stand which makes it extremely unsafe. I recently bought a grey 3 seats sofa, for my suprise i've received a BLUE oneOk, I contacted the customer service and they said I would collect it 4 days afterI've spent whole day at home and for my surprise (second time) they didnt comeThey could have made it easier, since i've just want the right color. They are ignoring all our emails and messages through PayPal. a.inflight-menu.hvr-underline-from-left-dashed { display: none; } a.book-opt-car.hvr-underline-from-left-dashed { display: none; } If your booking was made through malaysiaairlines.com, you may retrieve it here to make any changes to your itinerary. Speak to our team who will help you book your trip. Get the latest business insights from Dun & Bradstreet. Chairs that cost that amount of money (well over 100) should NOT last only 6 months! AVOID! Find out how we combat fake reviews. Started the returns process via Amazon and up popped a message theyll offer a 10% discount if I keep the item. Usually, it involves talking or writing with customers. I have been told if I email for an update I will be pushed to the back of the queue, which to me is just ridiculous. MH Star Customer Service Representative Reviews | Glassdoor Despite giving full details of my issue it still hasnot been resolved which is now coming up to a month. Home of HOMCOM, Outsunny, PawHut, Vinsetto, kleankin, and Durhand. Ci Like many others, I also purchased an office chair from them through amazon. and before anyone thinks we didnt put it together correctly this was a pre fixed mesh inside a wooden panel. Please have any relevant proof of payment documents, such as bank statements or transaction receipts, with you before starting the chat. I have sent numerous e mails but you have not put the correct address to contact you . The fastest way to update your email address and request a credit voucher is through manage booking. Here are 8 tips for writing great reviews. Avoid at all costs. He told me to fix it myself! Anyone can write a Trustpilot review. Here are 8 tips for writing great reviews. I have been asked to prove the default which would mean I have to assemble to parasol once again. Please have screenshots or itineraries ready for us to check online. A note was left in my post box that the items had been left behind my bins. It was duly returned to them on Feb 23 but I have not yet received a refund. About / Press; Awards; Blog; Item came within a couple of days unfortunately one of the parts had a hole drilled in the wrong place. wish i had realised it was MHstar and read the reviews first. Don't do business with the lying chating company they will Rob you. Chairs Garden Chairs & Seating Stools & Benches Tables Lamps Sun Loungers Desks Gazebos Garden Furniture Sets Chest of Drawers Delivery Seller Details MHStar UK reviews 9.5/10 5 Star 4639 4 Star 645 3 Star 65 Since then, their reply emails (sent today) contradict their previous emails and make no sense at all. ), Total cowboys, unprofessional and left us feeling completely scammed. ein Mensch und keine Maschine sind. I now have to pay to return it which is going to cost me about 15. It never arrived and Im now fighting for a refund. Buyers beware !.I ordered some patio furniture through an online portal.. which I was not aware up front was then fulfilled by MH Star as a third party.The delivery date could not be amended, so after several days of trying to re route the delivery with the courier, the item was returned to them and I cancelled the order.Quick to take payment.. I would not reorder this parasol Double Canopy Offset Parasol - Grey unless you plan to lift your patio and cement it into the ground which as per the photos should sit safely on top of your patio. Get the latest business insights from Dun & Bradstreet. Thank you Mhstar for sorting it out so quickly. MH STAR UK LTD Company Profile | GREENFORD, United Kingdom Email I ordered a large garden childs sandpit. No. They refused to refund me on that basis. Verification can help ensure real people write reviews about real companies. I bought a cement parasol base from them. Please have any relevant baggage receipts or claim documents with you for us to check online. . Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I bought a garden trolley from this company via Amazon on 15 Feb but when I tried to assemble it there was a part missing. Can only praise their customer service and on my experience would gladly recommend. MH Star salary trends based on salaries posted anonymously by MH Star employees. Companies can ask for reviews via automatic invitations. They refuse to refund unless you pay for the shed to be returned yourself, this is not in line with their own returns policy online. You must return it in an unopened as new condition. Item came on the 5th day and was placed outside in the rain. Item purchased from The Range supplied by their Trusted Partner. She ended the call with a "flippant remark". Club Jetstar and Frequent Flyer Loyalty programs, Check your email address before requesting your credit voucher, Claim additional expenses as a result of your flight delay or cancellation, Bookings for more than one infant, or an infant in a seat. If you continue to see this Never again. Do not use this company. I have phoned them today and sent emails, they did, in one email, promise to send replacement and not bother collecting the damaged product, which I agreed would be OK. And i am owed a full explanation. They refuse to refund unless you pay for the shed to be returned yourself, this is not in line with their own returns policy online. Amazon and B&Q need to check the companies they source from! So again returned to depot. This of course costs a huge amount as its a large and heavy. They don't understand UK consumer law!I contacted my credit card company who advised me to contact Amazon. No tracking provided, e mailed twice and received no reply. This of course costs a huge amount as its a large and heavy. If I don't receive a refund, the credit card company stated that they'll be happy to sort thing out. 65 wasted and will have to spend more money on another hamster cage. MHstar UK Ltd., the UK based B2C and B2B multi-channel e-commerce company, is owned by MH Group, an international trade and investment group. I stated that I just wanted to return the package for a full refund at no expense to myself. As above the item is not fit for purpose therefore not worth keeping. Great customer service means following best practices like valuing customers' time, having a pleasant attitude, and providing knowledgeable and resourceful resources, but that you also take things a step further to exceed rather than just meet expectations. I will phone them tomorrow with more instructions but I despair of getting this Christmas tree before 2023!!!!! I ordered some patio furniture through an online portal.. which I was not aware up front was then fulfilled by MH Star as a third party. Email request for refund/return was apparently lost and zero customer service. Please arrange collection of it. Outsunny. Amazon are now dealing with these muppets. Avoid at all costs.Wish Id read all the reviews before wasting 246.59 on such a dreadful quality metal shed. Speak to our team who can help you change your flights or the names on your booking. MHStar is dedicated to providing you with excellent customer service. Verification can help ensure real people write reviews about real companies. Some fees may apply. They don't understand UK consumer law!I contacted my credit card company who advised me to contact Amazon. It arrived with a hole in it. This company said all there electrical goods come with a 6 month warranty. No, it was delivered another day and again returned to depot. Advanced company search. No star would be my choice !Ordered a pagola through Groupon but due to order cock ups , 2 were ordered. Emergency assistance calls and other enquiries about travel insurance: Emergency assistance calls and other enquiries about car hire: Use Live Chat to start your claim. Begin your dream vacation by selecting your dream destination. But we opened it to ascertain it was rubbish quality. In less than 24 hours, in a wind of about 25 mph, the internal metal frame collapsed tearing the plastic cover. As above the item is not fit for purpose therefore not worth keeping. It never arrived and Im now fighting for a refund. AVOID! Bought a wooden bench for the garden and it came with 2 back sections and no seat, unfortunately it was bought late last year so didnt open it as I waiting for spring/summer (however in hindsight I should have checked) so no refund for me. Help future customers by talking about customer service, price, delivery, returns & refunds. They also replied so quickly I cant fault them great service, Ordered bar stools on The Range website, unfortunately as soon as we opened the box we noticed one was damaged. Kuala Lumpur International Airport, 64000 Sepang, View full Government Travel contact details. Insulting! Login or Sign up for Enrich and earn Enrich Welcome Miles. The manager has been doing things that he shouldnt with one of his employees in the first aid room while at work! Date of experience: March 01, 2023 After complaining to Yodel I was told to complain to Wowcher who, in turn, told me to complain to MH Star. Ordered a Rabbit hutch at the Range, when it came it looked really flimsy but we made it and deposited the rabbit, while sitting in the garden a huge pidgeon landed on the top of the run and seconds later the mesh gave way and chaos ensued, the rabbit escaped the pidgeon was tangled, the dog went barmy and so did all the neighbours dogs!! WELCOME to the MH Self Service Portal (MH SSP) Our customers are very important to us here at Malaysia Airlines. We use dedicated people and clever technology to safeguard our platform. Companies can ask for reviews via automatic invitations. It arrived when I was at work ( I had no previous notice of delivery). Please enable Cookies and reload the page. They asked for me to keep the thing initially to repair myself and would pay me 10 compensation! Trying to contact you via The Range , reference my garden furniture that is full of rust bought in September and kept in a garage . Absolute joke of a company that clearly dont know how to pack and send items. I have requested a full refund. Have left several messages to this company but no one ever returns my calls. My wife ordered a metal bench swing through B&Q. The moment I realised it was a large permanent fixture I re sealed the box and contacted MHSTAR to arrange a return. Ordered a walk in greenhouse from Wilko online back in March and it was faulty. They still havent delivered!!! +603 7840 4369, Our customers compliments and complaints are handled by our Customer Relations team and they are reachable via our online feedback form at https://www.malaysiaairlines.com/my/en/help/contact-us.html. They refused to refund me on that basis. Absolute joke of a company that clearly dont know how to pack and send items. They have been totally unhelpful. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie You have been warned. Waited in all day for box to be returned to the range online via Tuffnells but no one came. If you live in a country within the EU, an Online Dispute Resolution platform has been set up by the European Commission which provides easy access to alternative dispute resolution (ADR). Rather a pathetic answer. Item came on the 5th day and was placed outside in the rain. Started the returns process via Amazon and up popped a message theyll offer a 10% discount if I keep the item. At least one component was completely the wrong size. Never ever order from these people. Due to the lack of cooperation I have received I have now passed this to trading standards to look into. If not CAZAAR MHSTAR and YODEL you should be totally ashamed of the lack of service. It arrived when I was at work ( I had no previous notice of delivery). Believe the 1 star reviews.If it's seems too good to be true, it probably is!1st delivery attempt "returned to warehouse"2nd delivery attempt "delivered". no it wasn't !! Contacted the seller and within a few days the wrong part was replaced. 10 Ways to Deliver Consistently Great Customer Service The quality for money is excellent.better than expected. Ordered an armchair it was greatso ordered a secondchair part faultyso i contacted MHStar and they were fantastic understood the situation and within no time had a replacement chaircustomer service fantastic have no fault with them great would order again. Item quality was 1000% better than I expected. \r\nOn purchasing, at the checkout, I was redirected to Amazon where the price went to \u00a3279!! Under the subtitle 'How the CAA can Help' you will need to click on the link 'Refer your complaint to us'. They dont reply to e mails, offer no explanations and I would stay well away. The range is uninterested in helping me.This is so upsetting and frustrating.Thank you for your reply. AvoidObviously one of these companies operating outside Uk with a UK purchased domain.Ordered through Amazon, whom I trusted to deal with honest companies however the product isnt suitable. Anyone can write a Trustpilot review. Aydanos a proteger Glassdoor y demustranos que eres una persona real. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Flight search is not supported in IE version 10 or lesser. I ordered a large garden childs sandpit. I bought this table in good faith it's not my fault that it arrived with a broken essential partPlease sort it. Would buy from them again. Avoid!!!!!! They asked for me to keep the thing initially to repair myself and would pay me 10 compensation! The company is characterised by a high level of activity: it prepares and dispatches over 1.5 million orders a year. You have been warned. AVOID!! Cost \u00a3169", "Unfortunately I had to give you 1 star should have been 0 stars. Customer service is a set of actions a company takes to help customers. No one has got back to me with a resolution and I'm stuck paying for something I cannot use. We use dedicated people and clever technology to safeguard our platform. The desk finally arrived on the Monday have been trying to get a refund on the wasted 24hr delivery charge. I reported the issue to MH Star and they resolved the issue quickly without fuss.The new parasol is perfect, thank you.Well Done guys and an extra thank you to Jade who went the extra mile to resolve this, you are a credit to MH Star and an example of how a customer service department should operate. Ordered exercise equipment on Amazon from mh star.It arrived on timebut on opening there were no fixings i.e. The company refused to refund. Web check-in available from 48 hours and up to 90 minutes before departure. MH Star Reviews: What Is It Like to Work At MH Star? | Glassdoor Delivered today when I was working, didn't even knock at my neighbour's. For queries on Ground Handling services for foreign carrier at Malaysia stations, please drop a mail to[emailprotected], Malaysia Airlines Academy Claim your profile to access Trustpilots free business tools and connect with customers. I informed them that it would cost more than that to buy everything that was missing, and having brought a brand new item it should not be my responsibility to go out and purchase parts that should have been there in the first place, it should be their responsibility to replace them as the item they supplied is unusable and not fit for purpose. I notified Groupon who were only too pleased to pass it on to MHStar who arranged for Tuffnells to pick up the item - on 4 separate occasions ,pre arranged by them - no one turned up.As the time slot they give you is 8.00-18.00 it means that someone has to wait in all day.I have now been out of pocket by 799.99 for over a month and all that I get from their customer care is apologies and they will arrange another date.Stay clear of MHStar and Groupon as I purchased the product through them but they do not want anything to do with the issue. Whether it's in person or online, there are always opportunities for good customer service. Would never buy anything again from this company . I would not expect a parasol base to be an annual disposable item. Verification can help ensure real people write reviews about real companies. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail If you made your booking within the last hour and need to change your flight times or date, go to Manage bookingto avoid fees. Leave this blank if you'd like to publish your review anonymously. I would avoid MH Star, Wowcher and Yodel - what their delivery driver did after I reported the items missing to Yodel is a whole different story. I ordered a windbreak from mhstar via Amazon. I ordered on a Thursday afternoon and was advised that it would be delivered the next day between 1pm and 3pm. No star would be my choice !Ordered a pagola through Groupon but due to order cock ups , 2 were ordered. I contacted the range who said as it was fulfilled by a 3rd party they would ask them (MHSTAR) to converse directly. He told me to fix it myself! Anyone can write a Trustpilot review. It goes against our guidelines to offer incentives for reviews. I have told them no and want a call back from customer service which i am still waiting for . I would urge you to a avoid MHSTAR at all costs. Bought a bathroom cabinet from these cowboys via Amazon. It was not made clear in the description the item was a permanent installation- I needed something moveable. It goes against our guidelines to offer incentives for reviews. Selangor Darul Ehsan This parasol is far too big for the stand which makes it extremely unsafe. Our Live Chat team is ready to help. Please try again later or check our help pages. They trade via The Range.I'm so upset, cost 169. Purchased desk through e-bay from this company paying for 24hr delivery. You'll need your booking reference number, which you can find on your itinerary. Thank you to the Team at MHstar! It as cost me more in phonecalls and spending my time emailling and hours on webchat. I have spent countless hours emailing web chatting and being held on a line waiting for a customer service to answer and call back they still don't know where it is and when i may get it, apparently its been being delivered everyday for the last 8 days. First item had no fittings whatsoever contacted range as bought thru them to be told await email from M-star which took 2 days after several emails told to dispose of equipment as new stock and didnt have spares!! I still dont have the item . No one has got back to me with a resolution and I'm stuck paying for something I cannot use. I ordered a pergola for my wedding via Amazon. AvoidObviously one of these companies operating outside Uk with a UK purchased domain.Ordered through Amazon, whom I trusted to deal with honest companies however the product isnt suitable. The best customer service professionals know how to keep their communications with customers simple and leave nothing to doubt. Amazon did nothing to help , so my credit card company got my money back. I have spent countless hours emailing web chatting and being held on a line waiting for a customer service to answer and call back they still don't know where it is and when i may get it, apparently its been being delivered everyday for the last 8 days. The reply I received from them today was, 'do not use it in bad weather'. I will claim the money back through the courts. Ordered a kettle and toaster set 16 days ago it was meant to be delivered 3 days after purchase. Go to our Group bookings page for information and contact details. 1 person has already reviewed Mh Crafts. Suggested companies are based on peoples browsing tendencies. I emailed back explaining I couldn't do what they asked only to be ignored. Shop Outsunny. Have left several messages to this company but no one ever returns my calls. For more information or assistance please contact our Corporate Relationship Manager by submitting this form. I contacted MH Star regarding a 6m x 3m polytunnel after seeing and reading so many articles about their polytunnels and the 19mm frame. Malaysia Airlines Ordered a walk in greenhouse from Wilko online back in March and it was faulty. I would not recommend buying from this company. Don't answer there phone, don't respond to emails. I was not there ofc,manual stated " do not subject this item to rain!! It completely fell apart after 9 months due to its poor construction. excuses voor het ongemak. Alternatively, you may log your complaint with the CAAs Passenger Advice and Complaints team (PACT) by completing the online complaint form via the CAA website:www.caa.co.uk/passengercomplaints. Administration Building, Southern Support Zone, Follow this company File for this company. I suppose they think you are going to errect this thing and constantly keep one eye on the weather forecast so as to dismantle the polytunnel everytime the wind exceeds 10 mph.I have informed them that I shall never purchase another item from them.Be warned! Possibly THE worst delivery ever. Amazon are now dealing with these muppets. Eventually found from Yodel that it had been returned to the supplier.It might be entirely Yodel's fault but I'm giving MHSTAR a low score for using them, having no contact details on their web site and not letting me know the item was being shipped early.I have asled for the order to be cancelled and a refund to be given. Each time the chair/s were delivered within 2 days of order, very well packaged and with no damage. The service was incredible. Stay clear of MH Star. People. University for the Creative Arts. Distributed Order Management: new advanced technology solution by Mecalux, Mecalux presents its digital solutions at the Gartner Supply Chain Symposium|Xpo, Fema Group: AS/RS for boxes and for pallets, Codognotto: tall seismic pallet racking for a 3PL. !\r\nAbsolute sharks. 100%. Categories Blog Log in For businesses. . 5-star. 12 Good Customer Service Examples Indeed Editorial Team Updated 25 February 2023 Good customer service is essential for customer retention and loyalty. Some fees may apply. Due to the lack of cooperation I have received I have now passed this to trading standards to look into. DO NOT ORDER THE DOUBLE PARASOLA13762508-1M-V Appalling customer service from the range and their service partner MH Star UK Limited. It should have been delivered 25 may. I have been told if I email for an update I will be pushed to the back of the queue, which to me is just ridiculous. They refused. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The slightest bit of wind and it took off, I was so disappointed. The company refused to refund.". Honestly theyre about as much use as a back pocket on a sock. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Tried contacting them but they emailed me with ridiculous questions. I would not reorder this parasol Double Canopy Offset Parasol - Grey unless you plan to lift your patio and cement it into the ground which as per the photos should sit safely on top of your patio. The polly tunnel was complicated to assemble as no instructions were supplied.The brackets snapped after only being up for one day.I hade to improvise as poles were missing etc.Have messaged the company numerous times still awaiting reply.Very disappointed do not buy from this company check out the reviews first . It never arrived and Im now fighting for a refund. 2 Jalan SS7/13 This is the second order I have made with this company and have been extremely pleased with the quality and customer service. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de Bought a bathroom cabinet from these cowboys via Amazon. I'm a very practical person who recently made my own similar plastic covered greenhouse which is still going strong three years later, so I'm very confident I assembled the Outsunny properly. The slightest bit of wind and it took off, I was so disappointed. The product is made by PawHut and is really poor quality. Companies can ask for reviews via automatic invitations. Bought a wooden bench for the garden and it came with 2 back sections and no seat, unfortunately it was bought late last year so didnt open it as I waiting for spring/summer (however in hindsight I should have checked) so no refund for me.
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