Mine, lost. I believe thats the guidance they are asked to convey since that usually wont require alot of approvals. I like your Class Action suit idea as well. Access your favorite topics in a personalized feed while you're on the go. :). He is a student and does not want to spend on buying another winter clothes and shoes which he has packed in the delayed suitcase. To make things worse, the all the contents in the bag were soaking wet presumably because the bags were exposed to rain for a prolonged period. -On Monday, the bags were finally delivered to the remote cottage in Tuscany where we were staying at that point. It was completely inept. It took me many emails and telephone calls to sort it out. Lufthansa First Class Lounge (Non-Schengen): Open from 05:15 to 22:00. They consistently followed up (with some delays) and eventually resolved the situation with a decent payout. Crickets!!! Most baggage thats missing is found during the first couple of days, but airlines dont hold onto luggage forever. Lufthansa did not have my bag of trekking gear for my trip to Greenland so I had to replace all of it. Now, she's back home in Berlin, Germany, and said she still isn't sure where her luggage is. After you submit this Lufthansa will send you a feedback ID number. The Montreal Convention covers lost / delayed baggage for 99% of airlines. Theres nothing worse than spending hours on a plane and arriving at your destination just to realize that youre missing your phone, wallet, or, even worse, that theres no sign of your luggage. Then the next morning, it said the bag had been collected, but it was not in my possession. We ended up spent $500 a night staying the airport hotel for 6 hours with our own expenses. There is no one to talk to, no one that can do anything. Suchen Sie gerne zustzlich online im Zentralen Fundbro, um Ihre Erfolgsaussichten zu erhhen. Following a trip from Ottawa, Canada to Dsseldorf, Germany from August 8th to August 24th, an oversized parcel remains "lost". Six days after my flight, Lufthansa's baggage delivery service tried to deliver it to my temporary address which I had informed them I would only have for the first 4 days. Great, thats not too bad. They have handled the whole delayed luggage problem really badly. I like the fact that Delta keeps me up to date on bag location, and find that I can actually track when it makes it on the airplane before the doors close. One third of our 30 day trip was without any luggage. In September we flew between Florence and Munich with a layover in Vienna. Your baggage details will be entered into WorldTracer - an international baggage-tracing and matching system used in nearly 2,000 airports, enabling more than 360 airlines and baggage handlers to locate lost baggage as quickly as possible and allowing you to track the progress of your baggage report online while awaiting delivery. "But I also have no idea how to move forward to find my stuff. Just want to know what my options are in case they dont respond or agree to reimburse the entire amount and I need to file a more formal claim outside of the airline. Lufthansa left 8 pieces, yes all 8 pieces of luggage in Frankfurt. I went to Heathrow airport and they said the bag the replacement purchase hasn't been paid, it's only 400 EUR. On the EK trip, we are flying direct DXB-CAN, and almost everyone also can't get their baggage, and the EK airport representative was so rude, asking everyone to come to the airport and claim their baggage once they arrived, without any compensation, my parents went to the airport three times to get the baggage back, keep Our baggage was delayed twice, once in EK 16' summer on Y, once in WY 18" summer on J. We flew on Lufthansa from the US to Frankfurt. They just state that airlines should reimburse you for any necessary expenses as a result of the delayed bags, without spelling that out much further. Check all retails outlets available at Frankfurt Airport. The issue is that we had a cruise the day after we arrived, it might be humorous but I could not find mens underwear in Venice I had to wash my undies for 4 nights and latter I had to buy shorts and T shirts in the Greek Island. In both cases the bags arrived the next morning, so 1. Totally screwed. We arrived on Sunday night for a three day wedding series of events beginning the following night. Lufthansa Business Lounge (Non-Schengen Gate C14-C15): Open from 06:00 to 22:00. Analysts believe Lufthansa has good chances to boost Fiumicino, after fostering development of other airports it entered after its previous takeovers. It did not arrive that day, 30 June, or the next, or the next. I have been following up with United and Lufthansa on daily basis talking to their agent through text message and on the call. Flight was at the time in the Logan Airport in Boston.Flight number from Munich to Boston Was operated by Lufthansa LHO424 S 06 JUN ALSO UA 8902.WE WAS IN LINE TO PICK UP OUR LUGGAGE AND WE WAIT MORE THEN ONE OUR.THERE WAS NO OUR 2 LUGGAGE WE FILE CLAIMS FOR 2 LUGGAGES..THEY GAVE AS REFERENCE NUMBETR FOR LUGGAGES AND TOLD ASS LUGAGE GONNA BE AT HOME ADRESS SONE.FIRS LUGAGE CAME AFTER COUPLE OF DAYS BY LUGGAGE WAS DESTROYED.SECOND LUGGAGE DID NOT CAME .DELIVERI AGENT WAS FEDEX TO DELIVER THE OTHER BAG.ACORDING TO THE FEDEX TRACKING NUMBER BAG ARIVING ON JUNE 14 2022,NEVER DID.FEDEX AND LUFTHANSA BLAME EACH OTHER FOR LOST LUGGAGE .WE FILE CLAIMS FOR DAMAGE AND LOST BAG BUT NO RETURNED INFO.WE OPEN INVESTIGATION ABOUT LUGGAGE,NO RETURNED INFORMATION.WE SEND WIA E-MAIL SEVERAL MASSAGES AND RESPOND WAS:THANK YOU WE RECEIVED YOUR E-MAIL BUT NOTHING ALSE.SINCE THAT TIME PASS MORE THEN A MONTH NO INFO ABOUT DAMAGE OR LOST LUGGAGE.LOST LUGGAGE WORT MORE THEN $1000 ,PLUS DEMAGE LUGGAGE $150. However, we ask you please do not use padlocks. Now, when I drive to San Juan airport to speak with human beings, the United luggage reps tell me everyday that luggage will arrive that day drom Newark. My wife is still waiting. Problem is that it varies considerably between airlines, and how rigidly it is enforced. We will also pursue an insurance claim as we purchased travel insurance. 8. * I have cooking supplies on the outbound that might include liquids or other items I don't want to have to explain or negotiate at security. We returned to the states on 7/5/22 and I have been trying to call, chat, email, use their automated systems to report my delayed baggage and I still have no answer. There is no reason customer service has to be this ridiculous! On July 5th Lufthansa informed me that the baggage was found and on its way back to MXP with LH254 flight of same day. 2. There were probably around 2000 bags in the hangar at flr and you had to manually search for them (I have videos lol). Not only automation not working, but the quality of many of the employees bad. document.getElementById( "ak_js" ).setAttribute( "value", ( new Date() ).getTime() ); What terrible experience. But we don't know. After standing there for an hour and stressing about connection flight to Phoenix we received email that our 4th baggage wasn't loaded on that flight. If you notice damage to your luggage after arrival or if it is delayed, please report your luggage to your airline as damaged or lost. Japan Airlines JAL First Class Lounge: Open from 04:00 to last departure. "I manage a customer support team myself so that's why I haven't been getting angry with anyone there because I know the customer support folks at Lufthansa are probably having an awful time right now," she said. The most comprehensive solution to manage all your complex and ever-expanding tax and compliance needs. Never had a major problem - I had total of two cases of delayed bags in my life, both related to late inbound aircraft and consequently very short connection. We were told the baggage was arriving in the next flight which meant a 4 hour delay, we waited at the airport since we were in Madrid only for 2 days and then moving on. Lufthansa kept saying over the loudspeakers that they would reimburse for hotels but I can't seem to find anyway to get reimbursement on their site. Fraport VIP Lounge: Open 24 hours. After calling Frankfurt twice, and being on hold for ages, we got one message to say a guitar was on a flight after 8 days - and fortunately my father dropped in at the airport to check again a few days later as the second one had arrived with no record of its flight, and no notification from the local office. So far, Aldridge has relied solely on the Lufthansa app for updates. Any suggestions for a reliable luggage delivery company we could use to get our bags to Europe in October? Received all but one at the Chicago airport. "Lufthansa is facing a hard challenge with ITA, but it is proposing reasonable plans to win it," Giuricin told Reuters, adding ITA remains strong in Fiumicino and Linate but lost much of its business in the rest of Italian airports. I regret for agreeing to let check them in but they were little overweight so I cave in. Services: Premium food, Snacks, Alcoholic drinks, Wi-Fi, Newspapers, Magazines, TV. No news from them after 10 days filed all reports no news lots of inconvenience we had presents for family mosquito protections, suncreams, medicine, expensive clothes, basic toiletteries we had to buy again. Have it Back | Simply Foundtastic So I did as a pdf attachement. Lufthansa will take no responsibility for your luggage woes if they eventually get it returned to you - just a heads up! In case your luggage turns up, youll be informed right away. Here are some reasons I have checked bags: * I have my full-size CPAP machine with me and don't want to unpack it at security. The delay for baggage arrival went on for 7 hours still we claimed our baggage and then moved on. I thought this is gone for ever and was surprised that he got it back. Took Air Canada 10 days to send the luggage to me via Fedex! Liquids. Emma Aldridge. United doesn't pay for airfare for me to go fly there. Show more destinations. Unfortunately for them it all gets checked-in with excess baggage fees which become the subject of heated argument. 500 character limit. A study from consulting firm AlixPartners shows that both Swiss and Austrian Airlines registered solid growth in their hubs in Zurich and Vienna since their full integration into the Lufthansa group, providing evidence that a multi-hub strategy can be effective. My biggest takeaway is how hopeless the whole delayed bag experience is. Im sorry for everyone who hasnt received their property. We filled a claim at the airport and for over 3 months have tried to get compensation for expenses. I sent two emails with the bills and all the details Lost and Found at Frankfurt Airport . Checking in early, with a Business or F ticket also helps I find. We arrived on Sunday night for a three day wedding series of events beginning the following night. Reporting lost luggage on time is crucial if you want to retrieve it. Ah wellit's only been two months! I got conflicting information and it took 3 days to get my bag. The A330-300 seats 255 passengers in a three tier configuration of business, premium economy and economy classes. I went to the airport and a person at the baggage counter was able to confirm that it had actually been delivered, apparently during the time it took me to get to the airport. and subsequently left behind my 'cable & wireless' bag (which is a LH C class bag) in the side pocket. The passenger terminal complex at Frankfurt Airport consists of three terminals - T1 with 'Piers' /Concourses B & C and Satellite A (with A & Z gates on separate levels), T2 with Concourses D & E, and the small Lufthansa First-Cass Terminal. It has been a nightmare trying to get in touch with anyone at Lufthansa for reimbursement or compensation. 5 days later, we were flying back through. Following a trip from Ottawa, Canada to Dsseldorf, Germany from August 8th to August 24th, an oversized parcel remains "lost". I am home 2 days and still in recovery. Of course on top of that theres also credit card protection for delayed bags. I had no luggage in a 3 weeks vacation. Had nothing besides our valuables in a backpack (no clothes) so went to the cheapest department store in town, something thats a challenge in such an expensive country, to buy the least expensive basics and a return suitcase for the 3 of us. They did try to ignore me but you have to be persistent and stick to the facts. Introduction: From Saint-Tropez To Sylt, And Beyond! Thank you for sharing! Here's what they said: it's more difficult to deliver to the islands (we were in Sardinia). I have a flight on June 28th from Viena to Amsterdam with Lufthansa and then with united to Chicago. Flew SFO to Edinburgh via Frankfurt on 28 June. In Krakow we were told to check in our baggages because plane was full and ours weren't in European sizes, looked bigger than everyone else. So a bag up to 7kgs is fine, but the 'personal item' also allowed is very much at the discretion of the check-in person. For the duration, I'm a convert to Team Carry-on. Do you think it may be at Naples airport? The flight was on a small, regional jet (2x2 seating, and no jet bridge). I went on a short trip to Europe and my luggage did not arrive with me in Zurich; filed a claim and checked everyday but nothing, so I had to get buy with the few essential items I bought; came back to LA on July 5 and kept checking because my suitcase was in Munich I recently had by bags delayed by Lufthansa by about 18 hours. From your Flew from Lax to Frankfurt and my connection to Berlin was cancelled so I took the train. Looks like there is a mess everywhere. My baggage is still missing after 7 days, Lufthansa have made no effort to contact me. -The bags had arrived in Bologna, but the courier LH used simply refused to bring us the bags for several days. The agent said they'd be on the next flight and would be delivered the next morning. I was staying in London for 2 days so waiting 24 hours for my bag wasnt awful; others were connecting and waited who knows how long for bags to get to their final destination. Find in both terminals dedicated spaces to parenting. Many frequent travelers would never check a bag, and I totally get that. I was travelling from HEL to DUS via Frankfurt also had the same issue. It is ENTIRELY Lufthansa managements fault. Based on Lufthansa lost my luggage (nobody within the baggage claim customer support group knows its status). Swiss couldn't even confirm where my bag was for a week and it finally arrived in Tallinn 10 days later on 13 September. On the return journey from Amsterdam to Frankfurt to Mumbai with a 80 min layover in Frankfurt, our bags were again not loaded onto the connecting flight from Frankfurt to Mumbai. Only way I knew my luggage was arriving was through my Fedex shipment notification subscription. We are flying this weekend Lufthansa airlines :Munich to Singapore. Problem solved. But it was delivered to me only on 23 September (21 days after I started my trip). Online search Lufthansa website Also do I put air tag inside my luggage or put it hanging out like a luggage tag? We were re-accomodated on LH connection in FRA To Rome. So at that point, we tried 800 # which were not available since they were no longer accepting phone calls due to high volume! My bag did not arrived to LAx on July 14th. Please inquire ahead of time, because the permitted allowances and rates vary from airline to airline. Lufthansa did not have my bag of trekking gear for my trip to Greenland so I had to replace all of it. After 21 days its a loss and I believe the maximum is around $1700 per person. But airlines are opaque about the claim process so research this prior to your trip. Also, there appeared to be no Lufthansa employee at the destination airport to take charge of the situation and help to resolve the matter ! By logging into your account, you agree to our Terms of Use and Privacy Policy, and the use of cookies as described therein. Reddit, Inc. 2023. Very disappointed in Lufthansa. I ALWAYS check bag, except for day trips. Our family of five ended up buying some clothes and living out of one small bag. We just had the exact same experience with Lufthansa. We were told we could buy clothes and toiletries and submit a claim. Several subsequent inquiries were either ignored or said No status change. I don't have a social media account so I asked my daughter to send a message hashtag Air Canada via Twitter. The driver left at 1100am and I watched as he made each stop finally showed up at 1730. :(. Lost and Found at Frankfurt Airport We arrived at MAD 2.5 hour, and check in our three suitcases. Did not receive any sort of notification when some of my bags arrived at the airport. When it comes to lost baggage, though, regulations are much more vague. A similar situation with Lufthansa while travelling from Mumbai to Frankfurt to Madrid. I would be excalating it as much as I can. Ask the stewardess where you check in! She would not answer any more questions. We were told the baggage was arriving in the next flight which meant a 4 hour delay, we waited at the airport since we were in Madrid only for 2 days and then moving on. Local baggage handlers in UK do nothing, and even give a phone number that no one answers. if you do go to airport, where do you go to see if you can find your bag? Hi I had a family fly to Naples through Munich airport, we had 40min between the fly and I still don't understand how I made it. Hi Guys I Flew Vancouver+Munich+stanbul with Munich connection at 5 July And my two luggage didnt arrive Istanbul.Im pretty Upset because all my holiday stuff some where and Im just with my back without any second Clothes and shoes..Its my first time I never done this before.I already had report with Turkish Airlines L&F office yesterday and we still waiting response from Lufthansa.What a disaster way to start holiday..I would like to hear yours Hi Guys We when london, Frankfurt, Barcelona. I still have yet to get reimbursed Lufthansa from a June 25, 2002 flight from Copenhagen to Frankfurt. -We took the train to Florence as planned, and the next morning, the bags didn't show up -The bags My LH delayed bag experience from a few years ago: Good luck calling them! Her baggage is still in Germany we 'Think'. After it arrived in SEA it nearly took another day until it was delivered. I will get to the end of the week back in Canada after 3 weeks without a luggage and I will go to the airport after landing to ask where my luggage is? On a recent Lufthansa flight from Frankfurt to Houston, our bags were delayed over an hour. I was worried as had my flight next morning from Sabiha Gokcen Airport, so i filed a report at Lost&Found office. Since I was at the airport, I tried to go to the lost baggage office, which is actually a door that leads to baggage claim. The customer service desks were so overwhelmed that they left the desk! You can also call lost and found office on +49- (0)-69-690-66359 operating on Mon. Travelled to Lebanon from Bhx on first of july missed connecting flight due to delayed takeoff at Bhx, got to Frankfurt and was told by business class purser staff would be waiting to book us on next flight and provide hotel, no-one was there and we were told by the cleaners to sleep on floor. Lesson 2: put everything you need to survive for at least 2 days in decency into the carry-on We filled a claim at the airport and for over 3 months have tried to get compensation for expenses. I have been experiencing the same frustration and helplessness due to a delayed back since July 11th, also through a connection (of 6 hours) in Frankfurt to Panama with Eurowings Discover which is Lufthansas sister company, and all the claims on delayed luggage are supposedly handled by Lufthansa. No answer. Safari journeys we were taking. Our baggage was delayed and delivered to our hotel one week later. Its clear and states airlines legally have to cover you expenses for toiletries and clothing in accordance with the convention. And given the total cluster that Euro airports are this summer, the time savings from taking the train could be quite significant. Frankfurt can be a real challenge running to a gate in another terminal in 20 min ! & they knew where it was (frankfurt most of the time) & tried for 10 days to get it back to me, which they did. Passport control was a disastera sea of people fighting their way to the front who were trying to make their connection and the others not knowing if they should still go through and try to reach their flights. Could Choice Hotels take over Wyndham Hotels & Resorts? While in Frankfurt, I went l to baggage claim office area and the lady was a rude bitch! Exact situation with me. Emma Aldridge flew from Berlin, Germany, to Austin, Texas, on United and Lufthansa flights. Horrible fight to follow from Lagos- your bagback- 4kg, your hand luggage 8KG, it cannot cross even with 0.1kg. Hi, I just had my bag delayed by Lufthansa by 6 days. I'm in Naples without my suitcase. 30% of the ground staff at Lufthansa in Germany are currently on sick-leave so this is definitely a meltdown. Why cant you fill out a PIR online. My experience with Lufthansa that began a week ago has been a nightmare and ended with the Lufthansa agent saying that they are no longer responsible for my bag because they located it and turned it over to a delivery service a week ago. Then I realized, everyone spends all day indoors and it is a conservative culture, so no tank tops, going shirtless, etc - much less need to use sunscreen as extensively as in the US-Oz-Southern Europe. A friend has a 20/20 rule: if costs $20 or less, and takes less than 20 minutes to buy, don't sweat packing it. They gave us a hotel voucher, which we did not use because the hotel did not have AC and was 45 minutes away. 2. Seriously??? Lufthansa's very disappointing. Can they do anything? Hyatt Breaks into Upper-Midscale Market with Hyatt Studios, ANA and IHG Hotels Deepen Commercial Agreement in Japan, American and DFW Look to the Future with Use and Lease Agreement, Twitter Data Reveals Which of the Nations Airports Bear the Brunt of Passengers Anger, Delta Sky Club Celebrates Kansas City Lounge Opening, American Express Unveils Refreshed Centurion Lounge Experience in Seattle, Experts Agree: Alcohol Should Stay Off Aircraft. Labour shortage is one thing, volume is another poor management and ineptitude is beyond my limits. I had to come back to USA and as of today 10/7 We still have not received two of them. In individual cases, it may be necessary to open your baggage without you being present. Good luck. I had a baggage delay on Brussels Airlines when I arrived at Naples, Italy. Services: Premium food, Snacks, Alcoholic drinks, Wi-Fi, Showers, Newspapers, Magazines, Internet terminals, TV, Printers, Copiers. We checked 3 bags one of which was his golf bag. I tried calling for the next 2 days to no avail. Sent claim in right away. -No bags showed up in Bologna. 135 382 Reviewed February 22, 2020 Luggage Lost (and found - eventually) Ah the myth of German efficiency. My 17 year old daughter had the same Nice to a Frankfurt to Denver flight 2.5 weeks earlier and the same thing happened to herdelay in Nice caused the missed connection. A myth that comes crashing down (pardon the analogy) for anyone arriving at/departing from Frankfurt Airport, or in transit as I was, for that airport is the physical embodiment of chaos. First bag came after 4 days, second bag after 6 days, third bag after 21 days and the the last one has yet to be found. Fortunately Qatar Airlines did a good job tracing them as they were left in Frankfurt. I wanted to minimize the risk of anything further going wrong, so shortly after LH82s scheduled arrival time, I headed back to the airport. We were asked to fill relevant information and the following day 15th September we received emails notifying us that our bags had been found and that they will be delivered to the address we provided ( it was 4 of us) on the 21 st September my family members received their bags, mine up to now I still havent received it. That seems like more cost and trouble than the difference we are looking for. Initially on the phone the agent said that its usually $50-$100 per night. In 2022, Lufthansa averaged 94 percent capacity on the flights flown into and out of STL. At the 7th day w/o my luggage (and lots of expenses to cover not having my things) I told Lufthansa to simply get it home to the Chicago O'hare airport. In previous summers, Aldridge's story might seem atypical. The bags were not traceable in the Eurowings system nor Lufthansas .The games began with all three entities pretending the others were responsible for the bag . They don't care. If I wanted any up-to-date information then I would have to go to the baggage office in Stockholm. Your bag is essentially just going through an automated process, and theres no one you can talk to who can realistically intervene (in other words, you cant call someone who will find your bag, and you cant get a real answer as to whats going on with your bag). That's a flight that happens 10 times a day, so it will just be on the next flight.". Deutsche Bahn Regional. People shared tips etc. Perhaps if they are forced to pay out millions of Euros, they may decide to start doing something and look for our bags. Germany Munich. Services: Premium food, Snacks, Alcoholic drinks, Wi-Fi, Newspapers, Magazines, Flight monitors, Internet terminals, TV, Printers, Copiers, Telephones, Conference rooms, Smoking area. My wife's other half of her Cancer Medication there (fortunately she packed half). Today I called to check to see if it departed as there are daily flights and I was told that the information I received was not true and they still have not found my bag. But it was during that very connection in Frankfurt where we both commented to one another how the real summer rush had started. Lufthansa managed to delay my baggage in both directions. Since they located my bag, I cannot file a lost bag.
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